Frequently Asked Questions

All paintings will be supplied unmounted and unframed for your own personal choice to suit your decor unless otherwise stated.

All original paintings and prints will be securely packaged to prevent any damage in transit.

I often use a re-cycled/repurposed plastic layer to prevent water damage for original paintings. Inside, your original artwork will be attractively wrapped in tissue paper. I use an outer cardboard box or cardboard packaging depending on the size of the work. Occaisonally your piece may arrive rolled in a tube. The painting’s listing will specify if this will be the best method to use.

Giclee prints may be sent rolled in a tube or flat wrapped in carboard, depending on the size of the print.

Giclee limited edition prints will be available soon for certain artworks. These will be advertised in the shop  and on the Home page.

I use professional quality artist paints and UV varnish for mixed media pieces. All watercolours will fade over time if placed in direct sunlight. In order to minimise this, the painting can be glazed with specialist UV glass however, it would be best to keep all artwork out of direct sunlight.  If you have any queries or concerns, please get in touch by filling out my contact form and I will reply within 24 hours.

I will use recycled/repurposed plastic wrapping wherever possible. The planet has too much plastic without me adding any further unnecesary plastic wrappings .

Some giclee prints will be sent direct from the printer and therefore this will not apply.

I will provide celo sleeves for greetings cards if requested. If not, they will arrive ‘naked’! Please contact me with any queries or requests via my contact form.

I will post your parcel within 4 business days after payment clears. I will notify you if there are any problems with your order which may cause a delay.
l send all items by Royal Mail and the appropriate level of insurance cover is included in the postage price (see the Royal Mail link below for details) Your order can take up to 3 days to be delivered, but is more likely the following day. Please note this can take longer during busy periods such as Christmas, Valentines Day etc.

International Delivery

Your parcel will be posted via Royal Mail in the UK and can take a minimum of 5-7 working days but can be a lot longer at busy times of the year eg Christmas, Valentine’s,or because of bad weather.

You are responsible for any customs fees. duties or taxes and it is NOT included in the postage costs.

Delivery is always as per the Post Office’s estimated delivery timetable (see the Post Office web site: http://www.postoffice.co.uk/).

Once your order has been processed it cannot be cancelled.

I hope you will love your painting however if there are any problems at all, please contact me within 48 hours of receipt. Should you decide your painting isn’t right for you, I will accept returns within 30 days (on the condition of notification as above). Please return in the original packaging. Once I have received it back in perfect condition, I will issue a refund for the price of the painting (not including the shipping or return postage)